Frequently Asked Questions

Thinking of Working with Lush Living Designs?

Start here, our most frequently asked questions will help you understand how we work, what to expect, and how we deliver exceptional, investment-focused design for short-term rentals and vacation properties.

From our streamlined design process to how we handle procurement, communication, and timelines, we’re here to make your experience smooth, transparent, and turnkey. If you don’t see your question answered here, we’re happy to chat.

What are the main services Lush Living Designs provides?

We offer a full-service design experience in three phases:

1. Design

We create a custom design tailored to your property and investment needs. This includes space planning, furnishings, finishes (optional), and visual presentations so you can clearly see the vision before anything is purchased.

2. Procurement

Once the design is approved, we either provide a fully shoppable storefront, or manage all ordering for you—sourcing, purchasing, tracking, receiving, and coordinating delivery.

3. Implementation

We handle everything to bring your space to life—from delivery and inspection to furniture placement, styling, art hanging, and cleanup. You walk into a finished, turnkey home.

How involved is the design phase?

Our design process is built for busy short-term rental owners and investors who want results—not decision fatigue.

We take a whole-home, systems-based approach, designing every room to work together visually and functionally. Rather than endless back-and-forth on individual details, we guide you through key checkpoints with clear presentations and decisive direction.

You’ll be involved at the strategic moments—like reviewing the initial mood board and approving the final design plan. We welcome inspiration and input, but once the vision is approved, we run with it—delivering a cohesive, high-performing design that’s guest-ready and investment-smart.

How do design revisions work?

To keep your project moving efficiently, we limit design revisions after mood board approval to two major item changes per room.

This approach protects your timeline, avoids sourcing delays, and maintains the overall balance of the design. It also ensures our team can move confidently into procurement and installation without constant shifts or second-guessing.

If further changes are requested beyond the included scope, they may require a formal change order and additional design fees. We’ll always communicate clearly so you can make informed decisions at every step.

Which procurement option is best for me?

In response to client preferences, we offer two options for purchasing items from your approved design plan:

1. Shoppable Storefront
Ideal if you prefer more independence, this option allows you to purchase directly from a curated online storefront tailored specifically to your approved design. It offers flexibility, easier returns, and more control—but you'll manage all ordering, tracking, and deliveries.

2. Full-Service Procurement
Perfect for busy clients who want a completely hands-off experience. We take care of everything—ordering, tracking, receiving, inspection, and delivery coordination. This white-glove service comes with a higher fee, but removes all logistical stress from your plate. It can also allow us to procure better pricing from wholesale-only vendors.

How do you determine your pricing?

For our service fees, we use a flat-fee (value-based) pricing model tailored to the scope and complexity of your project. This structure offers transparency, eliminates hourly billing surprises, and allows us to focus fully on delivering a personalized, high-quality design experience. Fees are determined based on factors such as project size, square footage, anticipated design time, and your overall interior investment.

For the cost of goods, we thoughtfully balance price and quality to ensure each selection aligns with your design goals and enhances the long-term value of your home. We’ll review your project budget with you and provide expert guidance on how to allocate your investment for the greatest impact.

Do you mark up the cost of goods?

Yes, we do apply a modest markup on sourced goods. This further supports our efforts to manage purchasing, vendor coordination, shipping logistics, and product quality control on your behalf. Our markups vary based on trade pricing from vendors and global factors like tariffs.

Rather than disclosing fluctuating markup percentages, we focus on delivering value—sourcing high-quality pieces that meet your needs while often providing cost savings compared to retail (MSRP). Our priority is always to maximize your investment and curate the best possible results for your home.

Will I receive an itemized breakdown of product pricing?

We provide a high-level cost overview for sourced goods—typically grouped by space (e.g., Primary Bedroom, Kitchen, Outdoor Lounge, Linens). We do not offer line-item pricing for each individual product.

This is intentional. Vendor pricing can change frequently due to availability, lead times, or shipping adjustments.

By working with an agreed-upon total per room or zone, we’re able to move forward efficiently and make smart substitutions when necessary—without delays or repeated approvals.

We understand this approach requires trust, and we respect clients who prefer a more itemized model. Our process is designed to offer clarity, flexibility, and a seamless experience with minimal disruption once your design is approved.

How long does a project take from start to finish?

When the design process is decisive and items are strategically sourced, we can confidently complete most projects on the following accelerated timeline:

Design Phase: 1–2 weeks
Procurement: 4–6 weeks (depending on vendor lead times and availability)
Implementation & Installation: 1–2 weeks

We’ll provide a custom timeline during onboarding and keep you informed at every stage.

Factors that may impact the timeline include delays in final design approval, shipping interruptions (such as weather, tariffs, or backorders), or the property not being ready for install. Clear communication and timely decisions help us keep your project running smoothly and on schedule.

What are your business hours and how do you handle communication?

We believe in excellent communication—and healthy boundaries.

Our core business hours are Monday to Friday, 9am–4pm, and we aim to respond to emails within 1 business day. Client meetings and site visits are scheduled in advance, and we provide weekly updates so you're always informed throughout your project.

We also value quality time with our families, especially around holidays, and will always factor these considerations into your project timeline. You'll be made aware of any planned breaks or closures well in advance so we can plan accordingly and keep your project running smoothly.

For anything urgent, rest assured we’ll prioritize your peace of mind and respond as quickly as possible.

What vendors do you typically use?

We source from an extensive network of trusted trade vendors, artisans, and premium manufacturers to ensure quality, comfort, and style—always with your investment goals in mind.

Our selections are tailored to your design aesthetic and budget. That may include high-end brands like Restoration Hardware or cost-effective, design-forward options from retailers like Wayfair. We also work with wholesale-exclusive vendors that supply hospitality-grade linens designed to perform in high-use environments.

Our goal is to achieve a polished, cohesive look that’s both guest-ready and financially smart—protecting your investment while delivering lasting impact.